RETURNS & REFUNDS
All of the images used on the website are provided by the original designer. We sell art work and embroidered designer clothes and there is a margin of 10% of variation in the designs. This comes directly through the designer and we have no control over it. By placing an order on our website you agree to the margin of 10% of the possible variation in the pictures and the garments received. On Eid and other occasions, due to having a limited stock, all sales processed are final and we do not accept returns. This is due to the fact that after the sale of the item, its removed form our website and its not available for the festival season for which it was originally purchased. As we are not able to resell the dresses after the occasion, we are not able to accept the returns. For the items with a defect, we accept returns, however please note that items must be in an unused condition and contain all the original tags and packaging (if any). Unfortunately due to their delicate nature we cannot offer returns on any used cloths or dresses. All returns for whatever reason are only accepted within 7 days of sale only. No returns are accepted after 7 days.
Cosmetics and Pierced Jewellery items cannot be returned due to current Health and Hygiene Regulations.
All Made to measure orders or orders where we have made alterations are not eligible for exchange or return. This is because when a dress has been altered or made for your size, it would not fit for sale for someone else.
“Pre Order” and “Made on Order” Item(s):
All Pre order items are not accepted for return/exchange because these are selected for your size when you place the order. Hence these cannot be accepted back for a return/exchange or a credit note.
Made on order items are specifically made for yourself when you place the order. These orders are non returnable whatsoever. No Return/Exchange/ or credit note on made on order items is possible.
It is the customer’s responsibility to ensure that all items being returned back to us are adequately packaged and labelled. Post your parcel to:- 80 Wharf Way , Kings Langley, Herts WD4 8FN. You can return your goods via a Post Office using second class recorded delivery for parcels less than 1kg in weight, thereafter first class recorded, or as advised by the Post Office.
Should you wish to use a courier service to return your item/s back to us, you will need to address your parcel to:- 80 Wharf Way , Kings Langley, Herts WD4 8FN , where it will then be transferred to our warehouse.
International returns can be made from your local post office or courier company, should you need help or advice regarding this please email us at email@example.com.
Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received in full by our offices.
We are unable to provide a free returns service, and therefore all return postage costs are to be covered by the customer. If you return an item to us outside of the terms and conditions of our return policy and your statutory rights do not apply we may not refund you.
Refunds are processed within 28 days of receipt of any returns, and can only be issued via the original payment method. If there is an issue where a refund has not been received please call our customer care on +44 (0)800 689 4762 or email us at firstname.lastname@example.org.
Postal Order refunds will be done by cheque, please ensure you provide us with your correct name as it appears on your bank statement to avoid any problems
During peak periods such as Sales or Festive periods, processing returns and refunds may be slightly delayed.
Please see our terms and conditions for further applicable information.